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Privacy Policy

This Privacy Policy was last updated on 27 July 2021.


Contents

  1. Introduction
  2. Cookies and Third-party links
  3. The data we collect about you
  4. How we use your personal data
  5. Disclosures of your personal data
  6. International transfers
  7. Data security
  8. Data retention
  9. Your legal rights
  10. Glossary

  1. Introduction
  2. This is Martin Phillips Carpets Ltd.’s website privacy notice for www.MartinPhillipsCarpets.co.uk

    Martin Phillips Carpets Ltd respects your privacy and is committed to protecting your personal data. This privacy notice will inform you as to how we look after your personal data when you visit this website (regardless of where you visit it from) and will tell you about your privacy rights and how the law protects you.

    Please use the Glossary to understand the meaning of some of the terms used in this privacy notice.

    This privacy notice aims to give you information on how we collect and process your personal data through (i) your use of this website, including any data you may provide through this website, for example, when you submit your details to us through the 'Contact Us' tab of the website; and (ii) when we collect and process your personal data other than through this website as a consumer, customer, supplier or other business contact or as a potential consumer, customer or supplier.

    This website is not intended for children and we do not knowingly collect data relating to children. This website contains links to third-party websites, which have their own data controllers and privacy policies. This privacy policy applies only to this website.

    It is important that you read this privacy notice together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy notice supplements the other notices and is not intended to override them.

    Controller

    This privacy notice is issued on behalf of Martin Phillips Carpets Ltd so when we mention “Martin Phillips Carpets Ltd” or the “Company”, "we", "us" or "our" in this privacy notice, we are referring to Martin Phillips Carpets Ltd. Martin Phillips Carpets Ltd is the controller and is responsible for this website.

    Our Contact details:

    The www.MartinPhillipsCarpets.co.uk Website is operated by:

    Martin Phillips Carpets Limited
    9A Portaferry Road
    Newtownards
    County Down
    BT23 8NN
    United Kingdom

    Company number NI037719
    E-mail: info@martinphillipscarpets.co.uk
    Telephone No: +442891818227

    You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

    Changes to the privacy notice and your duty to inform us of changes

    We may occasionally make changes to this privacy policy. Following any changes, the date at the top of this privacy policy will be updated. If any change allows for wider access to data, such changes will only apply to data collected after the date of the updated privacy policy.

    We protect your personal data in line with the requirements of the General Data Protection Regulation (GDPR). The GDPR requires data controllers such as ourselves to document our lawful basis for processing personal data. It also gives you rights over how your data is processed. This privacy policy documents the data we collect, why and how we process it, and how to exercise your rights.

    It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

  3. Cookies and Third-party links
  4. Cookies

    Cookies are small pieces of text that are stored by your browser. Each cookie has a name and is associated with a particular site. When your browser sends a request to a site (for example, to download a page, image, or video), the computer that responds (known as a server) may tell your browser to set one or more cookies. When your browser makes further requests to the same site it sends the cookies back to the server. This allows the server to remember you as you browse the site, and provide features such as shopping baskets or password-protected areas. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information on the cookies we use, see our Cookie Policy.

    Third-party cookies

    This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

  5. The data we collect about you
  6. Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

    We may collect, use, store and transfer ("process") different kinds of personal data about you which we have grouped together as follows:

    • Identity Data includes first name, maiden name, last name, username or similar identifier, marital status, title, date of birth and gender.
    • Contact Data includes email address and telephone numbers.
    • Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
    • Profile Data includes your username and password, your personal or professional interests, preferences, feedback and survey responses, your contact history, purchase history and saved items; data which we may obtain from you to enable us to enable us to undertake credit or other financial reference checks on you and online data obtained from accounts which you may link to us e.g. Facebook, or relating to your professional online presence e.g. LinkedIn.
    • Usage Data includes information about how you use our website, products and services.
    • Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.

    We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.

    We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

    We use different methods to collect data from and about you including through:

    1. Direct interactions
    2. You may give us your Identity and Contact Data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:

      • create an account on our website;
      • placing an order;
      • submit a comment or query through our website;
      • subscribe to our service or publications;
      • request marketing to be sent to you;
      • enter a survey; or
      • give us some feedback.
    3. When placing an order or ordering a sample
    4. When you place an order or ordering a sample you can either create a guest account or register for a full account. A registered account allows you to log in to your account in future and view your order history or wishlist, or place further orders without needing to enter your details again. You can also choose to create a registered account without placing an order. When you register for an account we collect your name, e-mail address, telephone number, and delivery address.

      You can download the data we have collected about you by going to your account page and following the link to download your data.

      You can close your account by going to your account page and following the link to close your account. If you close your account we will retain records of any orders you have placed (as described below), but will delete any other data you have supplied.

    5. Favourites
    6. If you have a registered account you may choose to add items to your Favourites. Your Favourites list has a public page whose address you can share. Your public Favourites page displays your name and the items on your list.

      You can delete this data by removing the items from your Favourites or closing your account.

    7. Paying through Paypal
    8. When you make a payment through PayPal, we send PayPal your name, billing address, and e-mail address. After you enter your card details, PayPal attempts to take payment and tells us whether the payment was successful. For more information on how PayPal handles the data it collects, see PayPal’s privacy policy.

    9. Paying through Worlpay
    10. When you make a payment through Worldpay, we send Worldpay your name, billing address, e-mail address, and telephone number. After you enter your card details, Worldpay attempts to take payment and tells us whether the payment was successful. For more information on how Worldpay handles the data it collects, see Worldpay’s privacy policy.

    11. Data collected by third parties on our behalf
      • Facebook Pixel
      • We use Facebook pixel to track visitor interaction with our site in order to measure the success of our advertising and target it more effectively. Facebook collects details of the adverts with which you interact, pages you view and the time you viewed them, the features of your browser, and your IP address. For more information on how Facebook handles the data it collects, see Facebook’s privacy policy.

        To opt out of Facebook pixel tracking on our site, see the Facebook pixel section of our Cookie Policy. To opt out of Facebook pixel tracking on all sites, see Facebook’s Ad Preferences.

      • Google AdWords
      • We use Google AdWords to track visitor interaction with our site in order to measure the success of our advertising and target it more effectively. Google collects details of the adverts with which you interact, pages you view and the time you viewed them, the features of your browser, and your IP address. For more information on how Google handles the data it collects, see Google’s privacy policy.

        To opt out of Google AdWords tracking on our site, see the Google AdWords section of our Cookie Policy. To opt out of Google AdWords tracking on all sites, see Google’s Ad Settings.

      • Google Analytics
      • We use Google Analytics to track visitor interaction with our site in order to produce statistical reports. Google collects details of the pages you view and the time you viewed them, the features of your browser, and your IP address. For more information on how Google handles the data it collects, see Google’s privacy policy.

        To opt out of Google Analytics tracking on our site, see the Google Analytics section of our Cookie Policy. To opt out of Google Analytics tracking on all sites, use the Google Analytics Opt-out Browser Add-on.

      • Hotjar
      • We use Hotjar to track visitor interaction with our site in order to produce statistical reports. Hotjar collects details of the pages you view and the time you viewed them, how you interacted with those pages, the features of your browser, and your IP address. For more information on how Hotjar handles the data it collects, see Hotjar’s privacy policy.

        To opt out of Hotjar tracking on our site, see the Hotjar section of our cookie policy.

    12. Other ways
    13. Automated technologies or interactions. As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, and other similar technologies. Please see our cookie policy for further details. We also collect Identity Data and Usage Data through, CCTV and may also collect Profile Data through our communications systems and email. Third parties or publicly available sources. We may receive personal data about you from various third parties and public sources as set out below:

      • Technical Data from the following parties: analytics providers; advertising networks; and search information providers.
      • Contact Data from providers of technical services.
      • Data relating to your payment details from a third party such as your bank or building society, with your knowledge and approval.
      • Identity and Contact Data from data brokers or aggregators.
      • Identity and Contact Data from publicly available sources such as Companies House and the Electoral Register based inside the EU.
      • Identity and Contact Data from sanctions screening providers, credit reference agencies and customer due diligence providers.

  7. How we use your personal data
  8. We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

    • Where we need to perform the contract we are about to enter into or have entered into with you.
    • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
    • Where we need to comply with a legal or regulatory obligation.

    Generally, we do not rely on consent as a legal basis for processing your personal data.

    Purposes for which we will use your personal data.

    We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.

    Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.

    Purpose/Activity
    Type of data
    Lawful basis for processing including basis of legitimate interest
    To manage our relationship with you which will include:
    (a) To provide our products and services to you
    (b) Notifying you about changes to our terms or privacy notice
    (c) Asking you to leave a review or take a survey
    (a) Identity
    (b) Contact
    (c) Profile
    (d) Marketing and Communications
    (a) Performance of a contract with you
    (b) Necessary to comply with a legal obligation
    (c) Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services)
    To enable you to partake in a prize draw, competition or complete a survey
    (a) Identity
    (b) Contact
    (c) Profile
    (d) Usage
    (e) Marketing and Communications
    (a) Performance of a contract with you
    (b) Necessary for our legitimate interests (to study how customers/third parties use our products/services, to develop them and grow our business)
    To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)
    (a) Identity
    (b) Contact
    (c) Technical
    (a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise)
    (b) Necessary to comply with a legal obligation
    To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you
    (a) Identity
    (b) Contact
    (c) Profile
    (d) Usage
    (e) Marketing and Communications
    (f) Technical
    Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy)
    To use data analytics to improve our website, products/services, marketing, customer relationships and experiences
    (a) Technical
    (b) Usage
    Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy)
    To make suggestions and recommendations to you about goods or services that may be of interest to you
    (a) Identity
    (b) Contact
    (c) Technical
    (d) Usage
    (e) Profile
    Necessary for our legitimate interests (to develop our products/services and grow our business)

    Direct Marketing Communications

    We may use your personal data to send you updates (by email, text message, telephone or post) about our products and services, including exclusive offers, promotions or new products and services.

    We have a legitimate interest in processing your personal data for direct marketing purposes. This means that we usually do not need your consent to send your promotional communications. However, where consent is needed, we will ask for this consent separately and clearly.

    We will not share your personal data with any company for direct marketing purposes.

    We will always treat your personal data with the utmost respect and never sell or share it with other organisations for direct marketing purposes. We may ask you to confirm or update your direct marketing preferences if you instruct us to provide further products or services in the future, or if there are changes in the law, regulation, or the structure of our business.

    Opting out

    You can ask us or third parties to stop sending you marketing messages at any time by contacting us by email or in writing.

    Change of purpose

    We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.

    If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

    Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

  9. Disclosures of your personal data
  10. We may have to share your personal data with the parties set out below for the purposes set out in the table in paragraph 4 above.

    • External Third Parties as set out in the [Glossary].
    • Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice.

    We require all third parties to respect the security of your personal data and to treat it in accordance with the law for specified purposes.

  11. International transfers
  12. We do not transfer your personal data outside the European Economic Area.

  13. Data security
  14. We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

    We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

  15. Data retention
  16. We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

    To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

    Details of retention periods for different aspects of your personal data are available in our retention policy which you can request from us by contacting us.

    In some circumstances you can ask us to delete your data: see below for further information. In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you. When it is no longer necessary to retain your personal data, we will delete or anonymise it.

    Under certain circumstances, you have rights under data protection laws in relation to your personal data. Please see below:

    • Request access to your personal data
    • Request correction of your personal data
    • Request erasure of your personal data
    • Object to processing of your personal data
    • Request restriction of processing your personal data
    • Request transfer of your personal data
    • Right to withdraw consent

    If you wish to exercise any of the rights set out above, please contact us.

    You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

    We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

    We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

  17. Glossary
  18. LAWFUL BASIS

    Legitimate Interest means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us.

    Performance of Contractmeans processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.

    Comply with a legal or regulatory obligation means processing your personal data where it is necessary for compliance with a legal or regulatory obligation that we are subject to.

    THIRD PARTIES

    External Third Parties:

    • Service providers acting as processors based in the UK who provide IT and system administration services.
    • Professional advisers acting as processors or joint controllers including lawyers, bankers, brokers, auditors and insurers based in the EEA who provide consultancy, banking, stockbroking, legal, insurance and accounting services.
    • HM Revenue & Customs, regulators, law enforcement agencies and other authorities to comply with our legal and regulatory obligations.

    YOUR LEGAL RIGHTS

    You have the right to:

    • Request access to your personal data (commonly known as a "data subject access request"). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
    • Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
    • Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
    • Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms. You also have the absolute right to object where we are processing your personal data for direct marketing purposes.
    • Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data's accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
    • Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
    • Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.